Identifying Opportunities For Awesome In Customer Service
In customer service, we relational, positive folks have a magical way of spinning the negative situations into opportunities for improvement. And, we should be darn […]
Continue reading »Identifying Our Customers And Serving Them Better
In customer service, we relational, positive folks have a magical way of spinning the negative situations into opportunities for improvement. And, we should be darn […]
Continue reading »We now know that Lunch Breaks Are Not For Losers. By taking just 30 minutes of refuel time, for lunch, away from your desk and […]
Continue reading »When those of us in customer service need some inspiration, we have many places to turn to: Twitter Facebook Books by great customer service gurus […]
Continue reading »I am an active member of the “I don’t take a lunch break” club. I make my food then return to my desk to eat with one […]
Continue reading »Motorcycles are exciting! I get a thrill out of holding on for dear life and riding on the back of the bike as it zips down the […]
Continue reading »Some days, it just comes down to this super crazy simple reminder: So, don’t forget. Because you […]
Continue reading »When I was a kid, I dreamed of having a treehouse to play in. It was all decked out in pinks and purples, sparkly curtains flowing in the […]
Continue reading »While I am not an avid marathoner like my co-blogger Jeremy is, I have managed to work myself up to 5 miles and am striving for more. Running […]
Continue reading »I have a question for you: As a customer service representative, how do you feel about using your real first and last name with customers? […]
Continue reading »The other day, my boss Jeremy (@jtwatkin) shared words of wisdom about my role as a customer service manager and how my one biggest job […]
Continue reading »