Breaking the Ice Episode #20: Clothing & Resilience w/ Justin Robbins

Episode #20 is a good one. We are so pleased to break the ice with Justin Robbins. He’s the Group Director of Content and Community at ICMI and HDI. In this episode we talk a little bit about our wardrobes and then share tips for bouncing back after a rough interaction with a customer. Here are this week’s questions.

Icebreaker Question: If you were defined by one item in your wardrobe, which item would that be and why?

Customer Service Question: Resilience in customer service is key to longevity. What’s one tip you have for bouncing back after a rough call?

Take a moment to share your answers in the comments below.