Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf

In our 30th episode, we’re pleased to break the ice with Neal Topf. Neal is the President at Callzilla, an award-winning outsourced contact center provider including Best Outsourcing Provider Award at the 2017 ICMI Contact Center Expo and Conference. Tune in as we talk about our favorite sports teams and share some practical advice on working effectively with an outsourced customer service team. Here are the questions for this week:

Icebreaker Question: What is your favorite sport to watch and who is your favorite team to cheer for? 

Customer Service Question: What are some best practices to engage and empower an outsourced team?

We’re love to hear your answers and thoughts in the comments below!