Breaking the Ice Episode #34: Annoying Roommates & Agent Engagement w/ Sean Hawkins

In Episode #34 we welcome our good friend, Sean Hawkins. He’s the Director of Contact Center and Customer Service at Framework Homeownership. Be sure to connect with Sean on LinkedIn, Twitter, and read his blog.

Join us as we talk about some of our quirks that make us annoying roommates. We also share some practical ways to keep agents and employees engaged. Here are this week’s questions:

Icebreaker Question: What would be some of the most annoying things about having yourself as a roommate?

Customer Service Question: What are your top tips for keeping your agents and customers engaged?

We’d love to hear your responses to these questions in the comments below.