Breaking the Ice Episode #39: Emotional Intelligence & Mindfulness w/ Debi Mongan

Yay for episode #39. In this one we welcome Debi Mongan, Founder of The Mindful Call Center. This one is an absolute treat because Debi is a total expert when it comes to mindfulness and emotional intelligence. These concepts and skills can make a huge difference in contact centers and in the lives of agents. Tune in and be inspired.

Here are the questions for the episode:

Icebreaker Question: How do you incorporate mindfulness into your daily life, especially around the crazy holiday season? 

Customer Service Question: How does Emotional Intelligence play in the world of a customer support agent? 

We’d love to hear your answers to these questions in the comments below.