Breaking the Ice Episode #9: Our Favorite Customer Service Metrics

It’s here! Episode #9 of Breaking the Ice is a good one. In this episode, you’ll learn some juicy information about Jenny and I. First, you’ll learn about our least favorite nicknames.

You’ll also learn about our favorite customer service metrics. We are in agreement that it’s important to gain an understanding of the reasons customers contact us and the issues that impact customer satisfaction. We then use that information to improve the customer experience.

Here are the questions for this week’s episode:

Icebreaker: What’s your least favorite nickname?

Customer Service Question: What’s your favorite customer service metric and why?

Be sure to leave your answers in the comments below and let us know if you have any questions you’d like us to answer in future episodes.