Breaking the Ice Episode #56: Brushing Our Teeth & Bubbling Up #CX Issues

Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really sure what to make of it but hope you’ll check it out and share your answers below. Here are the questions:

Icebreaker Question: What is the weirdest place you’ve ever brushed your teeth?

Customer Service Question: What processes work best for having agents bubble up product concerns to the rest of the organization?