Breaking the Ice Episode #60: Websites & Difficult Customers w/ Adam Toporek

Episode #60 is a special treat as we welcome Adam Toporek. He’s a customer service expert, author, and trainer. Check out his book, “Be Your Customer’s Hero” and his virtual training, “How to Deal with Difficult Customers.” Speaking of difficult customers here are the questions for this week’s episode:

Icebreaker Question: What’s your go to website to check if your Internet connection is working?

Customer Service Question: Are customers more difficult to work with now than they were 10 or 20 years ago?

Leave us a comment below with your answers to these questions.