Bad Customer Service Archives - Page 3 of 8

Cut Corners And Costs Now, Cut Customers Later

Posted on April 13, 2015 by Jeremy Watkin

Several years ago, my wife and I purchased a small house, built in the late 1950s, with loads of character. That’s code for fixer upper. […]

Bad Customer Service, Customer Experience, Jeremy

Pizza, Privacy and A Social Media Storm

Posted on February 10, 2015 by Jenny Dempsey

I admit it, I don’t even know who Iggy Azalea is. I know, that probably makes me seem really old and lame. But, when I heard a […]

Bad Customer Service, Customer Experience, Jenny

3 (Not So Easy But Important) Ways To Create a Consistent Customer Experience

Posted on December 3, 2014 by Jenny Dempsey

Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post. […]

Bad Customer Service, Good Customer Service, Jenny

The Customer Service Forgive And Forget

Posted on December 1, 2014 by Jeremy Watkin

Are you familiar with this conversation? Me: “Hey babe, I’m on my way home.” Wife: “Great. See you soon. BTW, the kids have been crazy. […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

One Customer Service Do, And One Don’t

Posted on November 17, 2014 by Jeremy Watkin

Customer service is all around us. It’s totally and completely in the mainstream. Ask almost anyone on the street for a customer service story or […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Another Choose Your Own Customer Service Adventure

Posted on October 1, 2014 by Jenny Dempsey

I live with my sister right now and was in need of stocking up on food for the week. So, where else would we go […]

Bad Customer Service, Customer Experience, Jenny

Your Customer! Your Problem!

Posted on September 24, 2014 by Jeremy Watkin

My latest fun customer experience is brought to you courtesy of my bank. Ten days ago I received an email that I only sort of […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Let The Customer Be Right…Even When They’re Wrong

Posted on September 10, 2014 by Jeremy Watkin

I never attempt to hide the fact that I am a loyal Costco shopper. Nothing gets me more excited than a two-pack of Kirkland Natural […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Don’t Tow Your Customer Along With Bad Service

Posted on September 9, 2014 by Jenny Dempsey

Last week, I shared post #1 titled Pushing Kindness of my recent (and scary) car adventure. It was a short post highlighting the random kindness […]

Bad Customer Service, Customer Experience, Jenny

Would You Clean Up The Mess Of Your Customer?

Posted on September 2, 2014 by Jenny Dempsey

This past Saturday, August 30th, I took a flight from Pennsylvania to California, via US Airways. I had a window seat in the last row of […]

Bad Customer Service, Customer Experience, Jenny

« 1 2 3 4 5 … 8 »