Restaurant Rumblings Part 1
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I’m not talking about […]
Continue reading »Category: Bad Customer Service
Don’t Embarass Your Customers!
As you all know, I ride an inexpensive commuter bus from Philly to NYC a couple times a week for work. Yesterday was a day […]
Continue reading »Overcome the “Under Pressure”
Saturday night. Dinner at a bustling brewery restaurant in Philly. My friend and I are seated at a table in the main area of the […]
Continue reading »Keeping Your Cool When Things Heat Up
This isn’t the first time I have prefaced a bad customer service experience by saying something nice about a company but I’m at it again. […]
Continue reading »It’s not what you said. It’s the way you said it.
A friend of mine was sharing his disdain for a local sandwich shop today and it totally reminded me of a particularly hilarious incident I […]
Continue reading »Customers are your Biggest Fans
And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]
Continue reading »Why Do I Keep Having To Repeat Myself?
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
Continue reading »Yoohoo…Over Here…I’m The Customer
I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash register I […]
Continue reading »We just wanted our sandwiches!
Fridays at the office are not only wonderful because it’s the end of the week, but because there’s free lunch! I was in charge of […]
Continue reading »Welcome to Communicate Better Blog!
I was standing in line at an airport eatery observing poor customer service and communication in action and saw a great opportunity to start writing […]
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