5 Tips For Call Centers During Cold Season
You know the story: You work in a call center. The guy in the cubicle on the other side of the room coughs. The next day, he […]
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Contact Center Hiring And Recruiting On A Budget
This post was originally published on the ICMI blog on January 26, 2015. Click here to read the original article along with more great customer […]
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Is Contact Center Turnover Cause For Celebration?
I originally wrote this as a guest post for one of my heroes in the contact center world. Melissa Kovacevic is a brilliant customer service […]
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3 Observations From The Eye Of A Customer Service Twitter Storm
When a customer tweets me directly to report that they are receiving poor customer service, I listen–all the more when they copy my boss on […]
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2 Ways To Even Out Those Spikes In Call Volume
I had lunch with a consultant friend of mine today and we got to talking call centers. He mentioned that a client of his had […]
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