Identifying Our Customers And Serving Them Better
This article originally appeared on CustomerThink on December 17, 2018. Click here to read the original post. Have you noticed the change in professional sports television viewing […]
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The text of this article originally appeared on the ICMI blog on December 5, 2018. Click here to read the original and click here to watch a […]
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This article originally appeared on the OpusResearch blog on November 16, 2018. Click here to read the original. Today’s contact centers are overflowing with insights about how […]
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This article was originally published on the FCR blog on December 21, 2018. Click here to read the original. Nobody likes goodbyes, right? Well sometimes we like them. I’ve had a couple recently in my life as a customer — one that […]
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This article was originally published on CustomerThink on October 12, 2018. Click here to read the original post. Over the past few years, I’ve worked with dozens […]
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We hope everyone is enjoying a wonderful holiday season with a Merry Christmas and a Happy New Year mixed in there. Jenny and I are […]
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This article was originally published on the FCR blog on November 21, 2018 for Thanksgiving. Click here to read the original post. If you’re having […]
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This article was originally published on the FCR blog on November 15, 2018. Click here to read the original. Of my heroes for their ability […]
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Every so often we like to take some time to recap articles we’ve contributed to and awards and accolades we’ve received. It’s been a while […]
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This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Click here to read the original post. Can we […]
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