Running And Customer Service — When Two Passions Converge
This past Sunday I had the privilege of running 26.2 miles (a marathon) for the fifth time in my life. This iteration was an amazing […]
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Stick To Your Guns And You May Shoot Yourself In The Foot
Let me give you a very real scenario and while you’re reading this, you can refer to the included image of me with a sheepish grin […]
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Giving Yourself Permission to Focus
We know multi-tasking is bad news. Ultimately, it doesn’t help you but rather hurts you in the long run. In Jeff Toister’s post titled, “Why […]
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Choosing Between A Good And A Better Customer Experience
Last week I chronicled my recent purchase of a 2003 Subaru Forester. There was only one problem with the car. The stereo was eleven years […]
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Communicate Clearly To Your Customers Or Don’t Complain
I was out of town recently and received the SMS notification that my prescription was ready for pick up at CVS pharmacy. I knew I […]
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Meet The Newest Subaru Fanatic
In a post last week I talked about my recent car accident that left me with a mangled 2002 Honda Civic with 175,000 miles. My […]
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52 Tools From Shep Hyken To Inspire Amazing Customer Service
Like many households, Saturday is the day where we kick it into gear and get stuff done around the house. On a recent Saturday, my […]
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Farmers HelpPoint Majors In Empathy
When a customer goes through a difficult experience, there’s one quality that customer service professionals must lean heavily upon. That quality is empathy. When emotions […]
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Proactive Planning Makes the Customer Experience
In the borough of Queens, in New York City, we have limited subway service as it is, relying heavily on one train to get to […]
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The Hang-Up-Follow-Up Customer Service Shimmy
There comes a time where you are talking on the phone with a customer service representative and the call is disconnected. Bye, bye call! And, […]
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