Does Customer Experience Really Matter In Long-term Airport Parking?
I am most certainly a creature of habit and when it comes to travel that fact may very well be magnified. I don’t travel a […]
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Shock And Awe: Apple Customer Service
Nothing like a good slap in the face customer service style to make you really wake up and realize that there’s a whole Major League […]
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From the Customer’s Eye: Bad Food Blues
Oggi’s Pizza and Brewing Company (@OggisAppleV) is known for…can you guess? Delicious pizza and beer, of course. My sister and I, out and about doing […]
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5 Essential Components Of Choice In Customer Service
I have become keenly aware of the contrast in “shopping styles” between my wife and me. Given the opportunity to shop without kids, she takes […]
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Flying High with Great Customer Service
I head to the airport to fly 3,000 miles back to be with family for my step mother’s funeral. The trip was to be short […]
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Names Are A Big Deal
This post was originally published on Shep Hyken’s blog as a guest post and I wanted to share this with our readers as well. Hyken […]
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Customer Trust Is A Must
Fresh off the shelf from the Customer Service Library in our San Diego office, I’ve had the pleasure to start reading “I Love You More […]
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Be A Company That People Tell (Good) Customer Service Stories About
A colleague shared a bad customer service story with me the other day and it really got me thinking. Before I tell you what I’m […]
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Impacting Lives Through Awesome Customer Service
My step mother, Sue, and I discussed customer service often as she knew the importance of serving others, after having been a dedicated teacher for […]
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Which Customer Isn’t Always Right? This Guy!
Seriously, does this guy talk about anything else other than running? The answer to that question is apparently “Not really.” I recently purchased two essential […]
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