Customer Service Archives - Page 34 of 74

2 Recent Thinks About Customer Satisfaction

Posted on April 5, 2016 by Jeremy Watkin

This post was originally published on the FCR Blog on March 24, 2016. Click here to read the original. I’ve been thinking a lot about […]

Customer Experience, Customer Service, Jeremy

Extraordinary “Everybody” Service

Posted on March 28, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on March 18, 2016. Click here to read the original. As a customer service manager, I […]

Customer Service, Jeremy

Cohesion Builds Exceptional Customer Service Teams

Posted on March 25, 2016 by Jeremy Watkin

ICMI recently asked ten of their customer service thought leaders to weigh in on what’s important in 2016 for building exceptional customer service teams. I […]

Contact Center, Customer Service, Jeremy

The Customer Service Dynamic Duo

Posted on March 23, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on March 9, 2016. Click here to read the original. Pow! Kapow! Bam! Smash! Zap! Thwack! […]

Customer Service, Jeremy

Two Essential Ways To Respect Customers

Posted on March 16, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on March 2, 2016. Click here for the original. One of our core values at FCR […]

Customer Service, Jeremy

What If Your Next Caller Is Your Next Boss?

Posted on March 14, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on February 19, 2016. Click here to read the original. Would you be willing to hire […]

Customer Service, Jeremy, Motivation

The Princess Of Customer Service

Posted on March 8, 2016 by Jeremy Watkin

This article was originally published on the ICMI blog on March 07, 2016. Click here to read the original. Exciting news! The Fantasyland help desk is […]

Customer Service, Jenny, Jeremy