Customer Service Archives - Page 6 of 74

6 Best Practices For Optimizing Zendesk

Posted on August 20, 2019 by Jeremy Watkin

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Click here to read the […]

Contact Center, Customer Service, Jeremy

Hiring for Culture: There Should Be No Surprises on Day One

Posted on July 8, 2019 by Jeremy Watkin

This article was originally published on the ICMI blog on May 13, 2019. Click here to read the original. Picture Adam Sandler in The Wedding Singer when […]

Contact Center, Customer Service, Jeremy

Learning to Speak the Language

Posted on July 4, 2019 by Jeremy Watkin

This article was first published on the FCR blog on June 7, 2019. Click here to read the original post. Thinking back on my first […]

Customer Experience, Customer Service, Jeremy

3 Lessons Bill Murray Teaches Us About Customer Service

Posted on July 2, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on May 31, 2019. Click here to read the original. I have a confession. I love […]

Customer Experience, Customer Service, Jeremy

So You Need a Quality Application? Consider These 7 Things

Posted on June 17, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on May 24, 2019. Click here to read the original. Let’s get real for a minute. […]

Contact Center, Customer Experience, Customer Service, Jeremy

4 Tips to Get Value From Contact Center Quality Scores

Posted on June 10, 2019 by Jeremy Watkin

This article was originally published on CustomerThink on April 3, 2019. Click here to read the original. I have two scenarios for you regarding contact center quality […]

Contact Center, Customer Experience, Customer Service, Jeremy

What’s Feedback?

Posted on June 7, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on May 9, 2019. Click here to read the original post. Not too long ago it […]

Customer Experience, Customer Service, Jeremy

Quality, Productivity, and Striking the Right Balance

Posted on June 3, 2019 by Jeremy Watkin

This article was originally published on the ICMI Blog on March 19, 2019. Click here to read the original post. When I say “metrics” what’s the first […]

Contact Center, Customer Experience, Customer Service, Jeremy

Outsourcing Can Make Your Customer Experience Better. Here’s How.

Posted on May 20, 2019 by Jeremy Watkin

This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post.Looking back a decade or so ago, I […]

Contact Center, Customer Experience, Customer Service, Jeremy