Hiring for Culture: There Should Be No Surprises on Day One
This article was originally published on the ICMI blog on May 13, 2019. Click here to read the original. Picture Adam Sandler in The Wedding Singer when […]
Continue reading »Identifying Our Customers And Serving Them Better
This article was originally published on the ICMI blog on May 13, 2019. Click here to read the original. Picture Adam Sandler in The Wedding Singer when […]
Continue reading »This article was first published on the FCR blog on June 7, 2019. Click here to read the original post. Thinking back on my first […]
Continue reading »This article was originally published on the FCR blog on May 31, 2019. Click here to read the original. I have a confession. I love […]
Continue reading »This article was originally published on the FCR blog on May 24, 2019. Click here to read the original. Let’s get real for a minute. […]
Continue reading »This article was originally published on CustomerThink on April 3, 2019. Click here to read the original. I have two scenarios for you regarding contact center quality […]
Continue reading »This article was originally published on the FCR blog on May 9, 2019. Click here to read the original post. Not too long ago it […]
Continue reading »This article was originally published on the ICMI Blog on March 19, 2019. Click here to read the original post. When I say “metrics” what’s the first […]
Continue reading »This article was originally published on the Talkdesk blog on March 15, 2019. Click here to read the original post.Looking back a decade or so ago, I […]
Continue reading »This article was originally published on the FCR blog on April 19, 2019. Click here to read the original post. In November of 2017 I […]
Continue reading »Stressed out AF? Working with customers is no joke. You don’t always have time to escape to a tranquil room and do yoga or meditate […]
Continue reading »