Jeremy Archives - Page 12 of 84 - Customer Service Life

Book Review: Be Amazing or Go Home by Shep Hyken

Posted on October 23, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on September 21, 2018. Click here to read the original. When I started blogging about my […]

Books, Customer Service, Jeremy

Fall Edition: What are Jeremy & Jenny Up To?

Posted on October 18, 2018 by Jenny Dempsey

It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]

Jenny, Jeremy

Climbing the Mountain One Milestone at a Time

Posted on October 15, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on September 14, 2018. Click here to read the original. Since moving to Oregon a few […]

Jeremy, Motivation

The Subtle Differences Between Good and Bad Customer Service

Posted on October 8, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Customer Service Tip of the Week by Jeff Toister

Posted on October 1, 2018 by Jeremy Watkin

I’ve been a happy subscriber of the Customer Service Tip of the Week email distribution list for a couple years, reliably receiving a practical bit […]

Books, Customer Service, Jeremy

Own Your Stuff!

Posted on September 25, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]

Customer Service, Jeremy, Leadership, Motivation

Where Policies and Great Customer Service Coexist

Posted on September 12, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 9, 2018. Click here to read the original. My family and I had a […]

Customer Experience, Customer Service, Jeremy

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

Posted on September 7, 2018 by Jeremy Watkin

This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Click here to read the original. Not long ago […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Coaching Techniques That Will Move the Needle

Posted on August 27, 2018 by Jeremy Watkin

This article was originally published on the ICMI blog on June 13, 2018. Click here to read the original. While I’ve certainly had my share of coaching […]

Contact Center, Customer Experience, Customer Service, Jeremy