Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink and is being republished with the permission of the editor. I’ve come to the realization recently after seeing […]
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This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]
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This article was originally published on CustomerThink and is being reposted with permission from the editor. A customer contacts us with an apparent product issue. […]
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One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]
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This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]
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I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
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This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]
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My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]
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As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
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The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]
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