First Chair, Second Chair
Being first chair means you’re not only the best at your instrument, but you’re also the leader of your group. Being the leader means others […]
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The Customer Service Dynamic Duo
This post was originally published on the FCR blog on March 9, 2016. Click here to read the original. Pow! Kapow! Bam! Smash! Zap! Thwack! […]
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Two Essential Ways To Respect Customers
This post was originally published on the FCR blog on March 2, 2016. Click here for the original. One of our core values at FCR […]
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What If Your Next Caller Is Your Next Boss?
This post was originally published on the FCR blog on February 19, 2016. Click here to read the original. Would you be willing to hire […]
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The Princess Of Customer Service
This article was originally published on the ICMI blog on March 07, 2016. Click here to read the original. Exciting news! The Fantasyland help desk is […]
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My Interview On The Fast Leader Show
I was recently interviewed by Jim Rembach of the Fast Leader Show and it went live a week ago. In preparation for the interview, I […]
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Try. Know. Guarantee.
This post was originally published on the FCR blog on February 25, 2016. Click here to read the original. This morning was one of those […]
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#BetterThan Customer Service
This post originally appeared on the FCR blog on February 10, 2016. Click here to read the original. I was recently sitting in a discussion […]
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A Vcare Top 50 Customer Care Influencer
I was recently honored to be included in Vcare’s inaugural list of the Top 50 Customer Care Influencers. Click here to see the full list. […]
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Positive Intent And Trust Go Hand In Hand
This post originally appeared on the FCR blog on February 5, 2016. Click here to read the original. A couple months ago, the unthinkable happened. […]
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