Jeremy Archives - Page 38 of 84 - Customer Service Life

5 Pieces Of Leadership Advice From The Other Side

Posted on February 18, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on January 28, 2016. Click here to read the original. I don’t know about the rest […]

Contact Center, Customer Service, Jeremy, Leadership

A Practical Guide to Connecting with Customers

Posted on February 11, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on February 2, 2016. Click here to read the original. I consider myself to be an […]

Contact Center, Customer Service, Jeremy

From Frontline Customer Service to Leadership

Posted on February 10, 2016 by Jeremy Watkin

This article was originally written as a guest post on the ICMI website with my colleague Sheri Kendall-duPont. The original article can be found here. When I (Jeremy) was first […]

Contact Center, Jeremy, Leadership

The (Not So) Scary Future Of Contact Centers

Posted on January 29, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on January 22, 2016. Click here to read the original. I was able to take a […]

Contact Center, Customer Service, Jeremy

5 Observations From A Student Of Customer Experience

Posted on January 28, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on January 15, 2016. Click here to read the original. One of the best ways to […]

Customer Experience, Customer Service, Jeremy

Reviewing Chief Customer Officer By @JeanneBliss

Posted on January 21, 2016 by Jeremy Watkin

I recently completed a journey through the book, Chief Customer Officer: Getting Past Lip Service to Passionate Action by Jeanne Bliss. Jam packed with customer […]

Books, Customer Experience, Jeremy

Receiving vs. Earning

Posted on January 12, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on January 6, 2016. Click here for the original. My customer service career started more or […]

Contact Center, Customer Service, Jeremy, Leadership

Driving Customer NPS with Employee NPS

Posted on January 8, 2016 by Jeremy Watkin

This article was originally published as a guest column on the ICMI blog. You can view the original article here. Raise your hand if you’re a sucker for a […]

Contact Center, Customer Experience, Customer Service, Jeremy, Motivation