Are You More Coachable Than A Five-Year-Old?
The adventure of fatherhood is proving to be ripe with life lessons I never knew I needed to learn. We’re currently learning the game of […]
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Sales AND Support — Not Sales VS Support
Some years ago I received a call from AT&T to tell me about their U-verse service and how it would save me a ton of […]
Continue reading »Coffee And Customer Service: Jenny’s Work Anniversary
In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary. It truly is a momentous occasion. We also talked about the […]
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Running And Customer Service — When Two Passions Converge
This past Sunday I had the privilege of running 26.2 miles (a marathon) for the fifth time in my life. This iteration was an amazing […]
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Stick To Your Guns And You May Shoot Yourself In The Foot
Let me give you a very real scenario and while you’re reading this, you can refer to the included image of me with a sheepish grin […]
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The Precarious Art Of Engaging Emotionally In Customer Service
Jenny and I were in a meeting the other day talking about project priorities with our engineers. We were trying to gauge which project to work […]
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Choosing Between A Good And A Better Customer Experience
Last week I chronicled my recent purchase of a 2003 Subaru Forester. There was only one problem with the car. The stereo was eleven years […]
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Revisiting The Question– Is There Anything Else I Can Help You With?
In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you […]
Continue reading »Coffee And Customer Service: Our Week In Review
In Coffee and Customer Service this week we reviewed all of the great posts on our blog. Jeremy kicked it off by talking about his […]
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Meet The Newest Subaru Fanatic
In a post last week I talked about my recent car accident that left me with a mangled 2002 Honda Civic with 175,000 miles. My […]
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