Coffee And Customer Service: Avoiding The Word NO
We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it […]
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StrengthsFinder Discussion: Achiever
Jeremy: Our StrengthsFinder discussion continues with “Achiever.” To very briefly summarize achiever these are the people who have the need to set goals and accomplish them […]
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Why I Tipped The Singer Guy At PDX
I am by no means a heavy business traveler however, my work does take me up to Eugene, Oregon every so often. From San Diego […]
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Introducing Darren’s Law
If you’ve worked in a call center for any length of time you know that trying to coordinate any form of a meeting is a […]
Continue reading »Coffee And Customer Service: Being On Time!
In today’s hang out, I called upon my good friend Jenny for help in being on time to meetings. I am one of those people […]
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Awesome Is In The Eye Of The Beholder
To illustrate a point this week, I asked our customer service team to each send me an image that best exemplified the word “AWESOME.” Here […]
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Building A Customer Service Team Of Experts
At my house, I call the plumber often and let me tell you how the process usually goes down. I’ll have a plumbing repair to […]
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When I Say Empathy, This Is What I Mean
I had my wisdom teeth extracted a week ago and the two words I have learned you don’t want to hear in relation to teeth […]
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My Last Post About Cars…Ever
My experiences with auto parts stores of late are well documented on this blog and if you believe the title of this post, think again. […]
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StrengthsFinder Discussion: Adaptability
Jeremy: Yo Jenny! Thursday marked our first book club discussion of “Now, Discover Your Strengths.” We took those Strengthsfinder tests like three years ago and I’m […]
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