Asking For Feedback: Solicitation Or Just Plain Smart?
A few months ago I started to notice I was receiving notes of good feedback from customers about a couple agents in particular. Incidentally seeing […]
Continue reading »Category: Jeremy
Don’t Forget My Birthday
Yesterday I celebrated my birthday and no I’m not fishing for “Happy Birthdays” from our readers. Sometime yesterday I put on my Customer Experience Goggles […]
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Check Out Our Twylah.com Page
I’m not sure if you’ve heard about Twylah.com but we were turned on to it last week. From what I can tell it’s Twitter on steroids […]
Continue reading »Composting The Old, Growing The New
Jeremy- As we turn the corner into 2013 it’s a great time to reflect on the year that was and talk about our goals for the […]
Continue reading »Google + Hangout: One Customer At A Time
During the month of December we resolved to be more proactive in customer service by calling one customer per day. Jenny called one new customer […]
Continue reading »Rejection: Don’t Take It Personally
In my spare time I have been dabbling with gardening. I say “dabbling” because I can’t say “saving money by growing my own food” or […]
Continue reading »Happy Holidays From Communicate Better Blog!
Hey Friends, We cooked up a special treat for all of you to summarize all that we have learned over the last few months and […]
Continue reading »Terrific Support From ITunes Customer Service
I recently purchased an album from iTunes and was bummed to find that three of the songs would play about half way through and then […]
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Communicate Better Blog Featured In The Phone.com Holiday Letter
If you didn’t know already, Jenny and I work for Phone.com and many of our efforts with this blog are geared at making Phone.com […]
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The Power Of Choice
I think I’ve mentioned it a few but a friend and I are training for a marathon that is now just six weeks away. Last […]
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