A Customer Service Song Fest
Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries.
Recently, I assisted a customer named Ben from the UK who wrote in about taking a road trip in the states. He wanted to purchase a van and was confused at how to get it registered.
So, I gave advice for his upcoming trip and called it a day.
His reply consisted of a song. Yes, a song. Watch the video below to see what I’m talking about:
I was SHOCKED. I’ve never had a customer write me a song!
Of course, I had to reply back in a creative way. Check out my reply below:
Special thanks to Ben and his housemate, James, for the fun song and for allowing me to publish this story and video online.
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Jenny Dempsey
Jenny Dempsey is currently the the Customer Experience Manager for FruitStand.com and Apeel Sciences. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's also a self-care coach for customer service agents and leaders at JennyDempsey.com. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. Hanson fan for life.
Awesome stuff, Jenny! So cool that you can inspire a song AND play along too!
PS. I recall some sort of learning challenge from a year ago where you would play a gig. Does this count?
Thanks, Jeff! I am still shocked about how cool this response is. And–good memory–yup, I said that I’d play an open mic night…then I chickened out. Guess I need to revisit that, huh?
Jenny, you never cease to amaze me! Such an awesome blog.
Aww haha thanks so much, Suzie. 🙂 I’m so glad you dig our blog! If you ever want to share some of your customer service knowledge on here, let me know.
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