A Customer Service Song Fest

Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries.

Recently, I assisted a customer named Ben from the UK who wrote in about taking a road trip in the states. He wanted to purchase a van and was confused at how to get it registered.

So, I gave advice for his upcoming trip and called it a day.

His reply consisted of a song. Yes, a song. Watch the video below to see what I’m talking about:

I was SHOCKED. I’ve never had a customer write me a song!

Of course, I had to reply back in a creative way. Check out my reply below:

Special thanks to Ben and his housemate, James, for the fun song and for allowing me to publish this story and video online.

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Jenny Dempsey is the Consumer Experience Manager for FruitStand.com and Apeel Sciences. With 16 years of building and leading customer service & experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized over the years for her work, including the The ICMI Top 25 Thought Leaders of 2021and accepting the 2019/2020 CloudCherry CX Influencer Champion award. She has a Udemy Professor with her course, "Your Customer Service Toolbox: Best Practices for Beginners" and does customer service coaching on the side. Jenny loves being an auntie to her beautiful niece, travelling the world, singing and hanging out with her toothless rescue cats. She lives in sunny San Diego, CA.

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