Let’s go to the mall!

Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed.

I purchased a belt, on clearance for $4.99, from a store at the mall. At the register, the employee was extremely nice (asking how is your day, etc) smiling and making eye contact. After I paid for my belt, she bagged it and put the receipt in the bag. Then, she did something that I’ve never encountered before:

She walked around the counter to where I stood to hand me the bag then said, “Thanks for stopping in today! Have a great day!”

She did this to my friend, who also made a purchase as well as to the others in line. And while she did this for everyone, it didn’t seem “fake” or “forced”. It seemed authentic and genuine, and really makes me want to return to the store in the future.

Truly, it’s the little things that make the biggest impact!

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Jenny Dempsey is the Consumer Experience Manager for FruitStand.com and Apeel Sciences. With 16 years of building and leading customer service & experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized over the years for her work, including the The ICMI Top 25 Thought Leaders of 2021and accepting the 2019/2020 CloudCherry CX Influencer Champion award. She has a Udemy Professor with her course, "Your Customer Service Toolbox: Best Practices for Beginners" and does customer service coaching on the side. Jenny loves being an auntie to her beautiful niece, travelling the world, singing and hanging out with her toothless rescue cats. She lives in sunny San Diego, CA.

2 comments

  • Amazing. I love people that are really good at their job that model it for everyone else. What an inspiration.

    On a side note, this is a great title for anyone who is an avid How I Met Your Mother watcher 🙂

  • Great article and right to the point. I am not sure if this is truly the best place to ask but do you people have any ideea where to get some professional writers? Thanks 🙂

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