Customer Service Life

Coffee And Customer Service: Catching Up

Posted on February 6, 2015 by Jeremy Watkin

After a long hiatus, we joined forces for another Coffee and Customer Service Hangout. In this latest iteration we discuss a number of issues regarding […]

Coffee and Customer Service, Contact Center, Customer Service, Jenny, Jeremy

5 Tips For Navigating Your Way Through A Twitter Chat

Posted on February 5, 2015 by Jeremy Watkin

I’d like to reveal a slightly embarrassing tidbit about myself. I didn’t perfect the art of riding a bicycle without training wheels until I was […]

Contact Center, Customer Service, Jeremy

Ask The Customer Service Talking Head

Posted on February 3, 2015 by Jeremy Watkin

One distinct benefit of writing this blog and being considered a customer service “thought leader” is that I get to rub elbows with some gifted trainers […]

Customer Service, Jeremy

5 Tips For Call Centers During Cold Season

Posted on February 2, 2015 by Jenny Dempsey

You know the story: You work in a call center. The guy in the cubicle on the other side of the room coughs. The next day, he […]

Contact Center, Jenny

Contact Center Hiring And Recruiting On A Budget

Posted on January 30, 2015 by Jeremy Watkin

This post was originally published on the ICMI blog on January 26, 2015. Click here to read the original article along with more great customer […]

Contact Center, Customer Service, Jeremy

Remember, You’re Memorable!

Posted on January 29, 2015 by Jenny Dempsey

Sarah McLachlan sums it up in her song, “I will remember you. Will you remember me?” And, our customers sing this to us each and every […]

Customer Service, Jenny

Kicking “Buts” And Slaying Giants

Posted on January 28, 2015 by Jeremy Watkin

Finish the following sentences. I would like to read more, but… I would like to exercise more, but… I would like to go to finish […]

Books, Jeremy, Leadership, Motivation

The R.O.A.D. To AWESOME Customer Service Training

Posted on January 27, 2015 by Jenny Dempsey

In December, I shared a post about On-Boarding Without Over-Boring with some tips to help leaders ensure that their new employees have a memorable first day. The […]

Customer Service, Jenny, Leadership, Motivation