Survey: Moving From Front Line Customer Service To Leadership

For some of you in contact center and customer service leadership, your move from front line customer service to a leadership role might be more fresh in your mind than others. After a recent discussion with Jeff Toister about some Zendesk research indicating that medium-sized companies struggle more with customer service than small and large, I want to spend some time exploring this transition.

If you have ever been promoted from a front line role in customer service to a supervisor or manager role, please take my two question survey and be on the lookout for a post about my findings very soon.

Click here to complete the survey

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