Coffee And Customer Service: The National Acronym Act
I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]
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Coffee and Customer Service: “Under The Same Umbrella”
In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for Phone.com. We have our customer service […]
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Asking For Feedback: Solicitation Or Just Plain Smart?
A few months ago I started to notice I was receiving notes of good feedback from customers about a couple agents in particular. Incidentally seeing […]
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