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Ride WAVES To Successful Customer Service Interactions

Posted on April 15, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on April 7, 2016. Click here to read the original. Success in customer service is not […]

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Contact Center, Customer Service, Jeremy

A Quality Recovery Plan

Posted on July 4, 2013 by Jeremy Watkin

Just three short months ago I wrote about my process of recovering from a knee injury. I am pleased to announce that my knee feels […]

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Jeremy

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