We’re Writing A Book!

How about that blog post title for a bold declaration?  We’ve been talking about it for a while but I’m officially declaring that awesome customer service will become a book filled with many of the valuable lessons we’ve learned over the course of writing this blog.

Why the bold declaration?  I attended a workshop yesterday about how to get a book published with authors Sandra M. Younger and Doug Brunk.  In it they equated writing a book to running a marathon.  All of a sudden it clicked.  I AM disciplined enough to train for and run a marathon.  I can write a book.

Why are we writing a book?  Great question.  If nothing else, we want to have a book of awesome customer service that holds everything new members of our team need to know in order to be awesome.  If that happens to leak out to others in the world, so be it.

How can you help?  Thanks for asking.  I invite you to cheer for us on this journey.  Ask us how we’re progressing.  This idea is no longer something stuck in my head.  There’s now no place to hide and the accountability and encouragement will be appreciated along the way.

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