A Southern California native, Jenny obtained her BA in English from San Diego State University. She has had a variety of customer service positions over the years including selling chocolates at See’s Candies, making pizza for a Legoland restaurant and whipping up lattes at Starbucks. Jenny began her call center customer service journey for TierraNet, a domain registration and web hosting company, in 2005. Growing with the company for a decade, this position eventually led to a management role for Phone.com. Jenny recently took on the amazing adventure of Visitor Support Manager for DMV.ORG. Jenny loves to travel and also sings and plays guitar on the side. After living in Philly and NYC for three years, she decided she can’t stand that “winter” thing and now resides in San Diego. Follow @jennysuedempsey on Twitter.
Jeremy currently lives in Eugene, Oregon where he is the Head of Quality for FCR, the most respected outsourcer. He spent many years in San Diego, California where he earned his BA in Management and Organizational Communication from Point Loma Nazarene University and MA in Leadership and Organizational Studies from Azusa Pacific University. Prior to joining FCR, Jeremy worked everywhere in customer service from the front lines to Director at TierraNet and Phone.com. With nearly 15 years of customer service experience, Jeremy’s success is due in part to his ability to work well with just about anyone and never take himself too seriously. In his free time, he loves to spend time with his wife and three boys exploring Oregon. You’ll also catch him playing guitar, gardening, training for marathons, doing random projects around the house, and reading books about customer service, customer experience and a variety of other topics. Follow Jeremy on LinkedIn and Twitter.