Breaking the Ice Episode #42: Innovative Contact Centers & Giving Back w/ Matt Beckwith


In Episode #42 we welcome Matt Beckwith, Contact Center Director at Clark Pest Control. We met Matt on the weekly #ICMIChat on Twitter and have loved his perspective on customer service, customer experience, and contact centers. Here are the questions from this week’s episode.

Icebreaker Question:¬†What are some ways you serve or “give back” outside of the 9 to 5?

Customer Service Question: Constant innovation is important. How are you evolving from traditional contact center models?

Be sure to connect with Matt Beckwith on Twitter and LinkedIn and leave your responses to these questions in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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