Breaking the Ice Episode #42: Innovative Contact Centers & Giving Back w/ Matt Beckwith
In Episode #42 we welcome Matt Beckwith, Contact Center Director at Clark Pest Control. We met Matt on the weekly #ICMIChat on Twitter and have loved his perspective on customer service, customer experience, and contact centers. Here are the questions from this week’s episode.
Icebreaker Question: What are some ways you serve or “give back” outside of the 9 to 5?
Customer Service Question: Constant innovation is important. How are you evolving from traditional contact center models?