Breaking the Ice Episode #6: The Service Culture Handbook with Jeff Toister


Episode 6 of Breaking the Ice is here and we’re so excited to be joined by Jeff Toister, our good friend and author of the brand new book, The Service Culture Handbook. Here are the questions for this week’s episode:

Icebreaker: If you could hike anywhere before you die, where would it be?

Customer Service Question: What’s your favorite insight from The Service Culture Handbook?

In this episode, we learned that Jeff and I have an affinity for customer service hikes, whereas Jenny will not hike any place where snakes exist. Be sure to tune in for some terrific insights about Jeff’s book and also get your copy of the book by clicking here. While you’re at it, we’d love to hear your answers to this week’s questions in the comments below.

Jeremy Watkin is the Head of Quality at FCR, the most respected outsource provider. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on the Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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