Breaking the Ice Episode #6: The Service Culture Handbook with Jeff Toister


Episode 6 of Breaking the Ice is here and we’re so excited to be joined by Jeff Toister, our good friend and author of the brand new book, The Service Culture Handbook. Here are the questions for this week’s episode:

Icebreaker: If you could hike anywhere before you die, where would it be?

Customer Service Question: What’s your favorite insight from The Service Culture Handbook?

In this episode, we learned that Jeff and I have an affinity for customer service hikes, whereas Jenny will not hike any place where snakes exist. Be sure to tune in for some terrific insights about Jeff’s book and also get your copy of the book by clicking here. While you’re at it, we’d love to hear your answers to this week’s questions in the comments below.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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