Breaking the Ice Episode #51: Favorite Smells & Tips for Working at Home


In this, our 51st episode of Breaking the Ice, we scrape the bottom of the barrel and talk about our favorite scents. We also share some important advice to anyone who works at home for doing it well. And if the topic of remote work interests you, be sure to check out Jenny’s awesome article from earlier this month. Without further adieu, here are the questions for this week’s episode:

Icebreaker Question: What is one of your favorite smells?

Customer Service Question: What tips do you have for successfully working at home?

We’d love to hear about some of your favorite smells!

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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