Breaking the Ice Episode #51: Favorite Smells & Tips for Working at Home


In this, our 51st episode of Breaking the Ice, we scrape the bottom of the barrel and talk about our favorite scents. We also share some important advice to anyone who works at home for doing it well. And if the topic of remote work interests you, be sure to check out Jenny’s awesome article from earlier this month. Without further adieu, here are the questions for this week’s episode:

Icebreaker Question: What is one of your favorite smells?

Customer Service Question: What tips do you have for successfully working at home?

We’d love to hear about some of your favorite smells!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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