Coffee And Customer Service: Amazon, Taxis, Movies and Rewards

In today’s hangout, we reviewed the week that was — from Jeremy’s and cab driver experiences, to Jenny’s completion of her series on The Four Agreements and reflections from the movie, The Grand Budapest Hotel.  In addition, we talked about our plan for next week.  We will be talking around the topic of employee rewards for a customer service team all next week.  Stay tuned next week for some great content!


Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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