Coffee And Customer Service: Amazon, Taxis, Movies and Rewards

In today’s hangout, we reviewed the week that was — from Jeremy’s and cab driver experiences, to Jenny’s completion of her series on The Four Agreements and reflections from the movie, The Grand Budapest Hotel.  In addition, we talked about our plan for next week.  We will be talking around the topic of employee rewards for a customer service team all next week.  Stay tuned next week for some great content!


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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