Coffee And Customer Service: Integrity Service

In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham.  If you have read this book, we would love for you to weigh in on the discussion.  Leave us a comment and take a moment to look back on our past book discussion posts (Discussion 1/Discussion 2/Discussion 3).

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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