A Customer Service Song Fest

Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries.

Recently, I assisted a customer named Ben from the UK who wrote in about taking a road trip in the states. He wanted to purchase a van and was confused at how to get it registered.

So, I gave advice for his upcoming trip and called it a day.

His reply consisted of a song. Yes, a song. Watch the video below to see what I’m talking about:

I was SHOCKED. I’ve never had a customer write me a song!

Of course, I had to reply back in a creative way. Check out my reply below:

Special thanks to Ben and his housemate, James, for the fun song and for allowing me to publish this story and video online.

[custom_author=jenny]

Jenny Dempsey is currently the the Social Media and Customer Experience Manager for NumberBarn.com. She has worked at tech startups since 2005. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream. JennyDempseyWellness.com, the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

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