A Customer Service Song Fest

Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries.

Recently, I assisted a customer named Ben from the UK who wrote in about taking a road trip in the states. He wanted to purchase a van and was confused at how to get it registered.

So, I gave advice for his upcoming trip and called it a day.

His reply consisted of a song. Yes, a song. Watch the video below to see what I’m talking about:

I was SHOCKED. I’ve never had a customer write me a song!

Of course, I had to reply back in a creative way. Check out my reply below:

Special thanks to Ben and his housemate, James, for the fun song and for allowing me to publish this story and video online.

[custom_author=jenny]

Jenny Dempsey is currently the the Customer Experience Manager for NumberBarn.com. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's also a self-care coach for customer service agents and leaders at JennyDempsey.com. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. Hanson fan for life.

8 comments

Leave a Reply

Your email address will not be published. Required fields are marked *