A Customer Service Song Fest

Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries.

Recently, I assisted a customer named Ben from the UK who wrote in about taking a road trip in the states. He wanted to purchase a van and was confused at how to get it registered.

So, I gave advice for his upcoming trip and called it a day.

His reply consisted of a song. Yes, a song. Watch the video below to see what I’m talking about:

I was SHOCKED. I’ve never had a customer write me a song!

Of course, I had to reply back in a creative way. Check out my reply below:

Special thanks to Ben and his housemate, James, for the fun song and for allowing me to publish this story and video online.

[custom_author=jenny]

Jenny Dempsey is the Social Media and Customer Experience Manager for NumberBarn.com. With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life. When she's not singing to customers, she is an Integrative Nutrition Health Coach, guiding clients and businesses toward a culture of self-care over at JennyDempseyWellness.com.

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