A Customer Service Song Fest

Customer service for DMV.org consists of answering DMV related questions for all 50 states, as well as other countries.

Recently, I assisted a customer named Ben from the UK who wrote in about taking a road trip in the states. He wanted to purchase a van and was confused at how to get it registered.

So, I gave advice for his upcoming trip and called it a day.

His reply consisted of a song. Yes, a song. Watch the video below to see what I’m talking about:

I was SHOCKED. I’ve never had a customer write me a song!

Of course, I had to reply back in a creative way. Check out my reply below:

Special thanks to Ben and his housemate, James, for the fun song and for allowing me to publish this story and video online.

[custom_author=jenny]

Jenny Dempsey is the Social Media and Customer Experience Manager for NumberBarn.com. With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life. When she's not helping or singing to customers, she is studying to become an Integrative Nutrition Health Coach. Be sure to check out DempseyWellnessCenter.com and follow her on social media!

8 comments

Leave a Reply

Your email address will not be published. Required fields are marked *