Monday Motivation: Be A Smile Collector

We recently had the pleasure of adding some great new customer service representatives to ourbig-smile team.  One of them, Monica, brought in Banana Split Cookies the other day.  They were truly mind-blowing!  Shortly after eating one of the cookies another newbie, Erica sent an email expressing her gratitude in grand fashion.  I responded to Erica and told her that her email made me smile.  Erica then responded to me saying “That’s great! I collect smiles.”

“I Collect Smiles!”  Does that blow your mind like it does mine?  What a fantastic concept when we talk about serving others.  What are some things that you might be collecting other than smiles?  Perhaps it’s a number of things that lead to frowns or whatever you would call this “:/” (Not sure if that emoticon translates on your browser).  Make it your goal today to collect smiles.  Keep an informal tally at your desk and let’s see who has the biggest collection.

Happy Monday everyone.  If you spend your day collecting smiles I can assure you it really will be a happy Monday!


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


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