Repeat After Me. To Assume Makes An…

assumeSunday was Mother’s day and I’m reminded of a simple yet powerful lesson my mom taught me when I was growing up.  I have a hunch many moms taught their kids this lesson but if they didn’t, allow me to be the first.  It goes like this.  If you assume, it makes an ass out of you and me.  She used to make me repeat that after her.  I laugh now but the way history is going in my life as a parent, it will probably repeat itself.

I have the perfect illustration for this point.  My co-blogger Jenny, our friend Mike and I had reason to travel to Oregon on business a couple years ago.  Upon arriving at the hotel, the person at the front desk assumed Mike had his own room and Jenny and I were staying together.  Wrong.  After getting that straightened out, we headed to our rooms to find out he had given us one king-sized bed.  Wrong again.

You might chalk that up to honest mistakes but I like to think they were very poor assumptions.  Fortunately for that guy, we thought it was hilarious and it makes a great story.  The lesson my mom taught me years ago still rings true.  Don’t make assumptions!  You’re welcome for the free advice.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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