3 Reflections From a Downright Easy Lego Experience
In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Customer Service Lessons from Non-Customer-Facing Roles
I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]
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Macros Are an Essential Contact Center Tool… if Used Correctly. Here’s How
This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
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8 Proof Points that Buddy the Elf is a Contact Center Expert
I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written […]
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5 Holiday Gift Ideas for Employees
You know the person who always comes bearing gifts and they’re always great gifts? I don’t consider myself to be one of those people. But […]
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The Responsibility of Front Line Staff When Lines are Long
I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
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Thrive, Not Survive During Those Contact Center Peaks
I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
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Adopting a “One to say yes. Two to say no” Policy in the Contact Center
I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
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New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face
This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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The Value of Team-Building Activities
Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
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