8 Essential Features for your Contact Center LMS
This article was originally published on the FCR blog on October 8, 2018. Click here to read the original post and to see a video […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?
This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. Click here to read the original post. I’ve found […]
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Book Review: Be Amazing or Go Home by Shep Hyken
This article was originally published on the FCR blog on September 21, 2018. Click here to read the original. When I started blogging about my […]
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Climbing the Mountain One Milestone at a Time
This article was originally published on the FCR blog on September 14, 2018. Click here to read the original. Since moving to Oregon a few […]
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The Subtle Differences Between Good and Bad Customer Service
This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with […]
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Customer Service Tip of the Week by Jeff Toister
I’ve been a happy subscriber of the Customer Service Tip of the Week email distribution list for a couple years, reliably receiving a practical bit […]
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Own Your Stuff!
This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]
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Eating Your Own Dog Food
This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]
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Where Policies and Great Customer Service Coexist
This article was originally published on the FCR blog on August 9, 2018. Click here to read the original. My family and I had a […]
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3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance
This article originally appeared on the CustomerThink blog as part of my monthly column on June 12, 2018. Click here to read the original. Not long ago […]
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