Try. Know. Guarantee.
This post was originally published on the FCR blog on February 25, 2016. Click here to read the original. This morning was one of those […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
#BetterThan Customer Service
This post originally appeared on the FCR blog on February 10, 2016. Click here to read the original. I was recently sitting in a discussion […]
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A Vcare Top 50 Customer Care Influencer
I was recently honored to be included in Vcare’s inaugural list of the Top 50 Customer Care Influencers. Click here to see the full list. […]
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Positive Intent And Trust Go Hand In Hand
This post originally appeared on the FCR blog on February 5, 2016. Click here to read the original. A couple months ago, the unthinkable happened. […]
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5 Pieces Of Leadership Advice From The Other Side
This post was originally published on the FCR blog on January 28, 2016. Click here to read the original. I don’t know about the rest […]
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A Practical Guide to Connecting with Customers
This post was originally published on the FCR blog on February 2, 2016. Click here to read the original. I consider myself to be an […]
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From Frontline Customer Service to Leadership
This article was originally written as a guest post on the ICMI website with my colleague Sheri Kendall-duPont. The original article can be found here. When I (Jeremy) was first […]
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The (Not So) Scary Future Of Contact Centers
This post was originally published on the FCR blog on January 22, 2016. Click here to read the original. I was able to take a […]
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5 Observations From A Student Of Customer Experience
This post was originally published on the FCR blog on January 15, 2016. Click here to read the original. One of the best ways to […]
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Reviewing Chief Customer Officer By @JeanneBliss
I recently completed a journey through the book, Chief Customer Officer: Getting Past Lip Service to Passionate Action by Jeanne Bliss. Jam packed with customer […]
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