Serving Millennials Well – As Employees AND Customers
This post was originally published on the FCR blog on December 2, 2015. Click here to read the original. Since writing this, I’ve come to […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
6 Reasons An Email Template Delighted Me
This post was originally posted as a guest blog on Shep Hyken’s Customer Service Blog. The original post can be found here. Thank you to […]
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Are We Creating Entitled Customers?
This post was originally published on the FCR blog on November 20, 2015. Click here to read the original. Last month I wrote a series […]
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40 Reasons We’re Thankful To Work In Customer Service
This post was originally published on the FCR blog on November 25, 2015. Click here to read the original. If you’ve never done so, take […]
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11 Unwritten Rules Of Customer Service
This post was originally published on the FCR blog on November 18, 2015. Click here to read the original. One of my colleagues and I recently […]
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Customer Service Is Like A Port-O-Potty
This post was originally published on the FCR blog on November 11, 2015. Click here to read the original. During my first week on the […]
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Do You Know Your Customer’s Love Language?
This post was originally published on the FCR blog on November 6, 2015. Click here to read the original. In all honesty, I feel a […]
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4 Tips for Taking VOC From Idea To Action
This post originally appeared on the ICMI blog on October 14, 2015. Click here to read the original. For any of us that have worked […]
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Jeremy Guests On Crack The Customer Code
I recently had the opportunity of joining Adam Toporek from Customers That Stick and Jeannie Walters from 360Connext on their podcast, Crack the Customer Code. […]
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What Adjectives Describe Your Customer Service?
This post was originally published on the FCR blog on October 22, 2015. Click here to read the original. I’m gonna go ahead and warn […]
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