Guest Author, Author at Customer Service Life

5 Remote Support Team Pitfalls

Posted on March 15, 2018 by Guest Author

We know what’s eating Gilbert Grape…but what about your remote support team? Weird vibes, passive aggressive comments, and general disregard for the customer experience aren’t […]

Customer Service

The Top 3 Reasons to Power up Your Customer Experience with Webinars

Posted on July 10, 2014 by Guest Author

This is an information age. For businesses, the landscape has shifted dramatically. Its not only about what service you can provide when there are 10 […]

Customer Experience

Customers or Employees First? Yes!

Posted on June 13, 2014 by Guest Author

While there is no one agreed-upon definition, employee engagement is usually thought of as a measure of an employee’s job satisfaction and commitment to the […]

Customer Experience, Customer Service, Motivation

Three Ways to Empower Service Reps: Authority, Insights and Motivation

Posted on June 9, 2014 by Guest Author

Empowerment is one of those fuzzy words that can mean many different things. In my view, you need three elements to put the concept to […]

Customer Experience, Customer Service, Motivation

Spinning Connections Into Lifelong Relationships

Posted on May 21, 2014 by Guest Author

In the mobile DJ business, dominated with talent that has hip names like Ice, Spots, and Skribble, how does a guy with a simple name […]

Customer Service

I Love To Fly Delta For Their Customer Service…And It Shows

Posted on January 30, 2014 by Guest Author

When it comes to customer service, Delta knows what they are doing. I guess I should start with a small disclaimer that I do fly […]

Customer Experience, Customer Service, Good Customer Service

How To Start Writing Your Customer Experience Story

Posted on January 24, 2014 by Guest Author

Human beings are story tellers. It helps us make sense of reality and our place in this universe. From movies to books, people love stories, […]

Customer Experience

Why Customer Service Is My New Religion

Posted on January 17, 2014 by Guest Author

I have become convinced that customer service is largely a spiritual practice. It’s feeling based, with a prime objective to serve others, and it helps […]

Customer Service