A Southern California native, Jenny obtained her BA in English from San Diego State University. Jenny began her call center customer service journey on the front lines in 2005. In 2012, she co-founded the service focused blog, Customer Service Life. Currently, she brings smiles and education of tasty produce to consumers while fighting food waste over Apeel. She is known for her thought leadership, speaking about customer service, customer experience and self-care for contact center agents. She was the 2019/2020 recipient of the CloudCherry CX Influencer Award and is an ICMI Top 25 Thought Leader. Outside of work, Jenny loves to go to concerts, take hot yoga and spin classes, grow house plants, ride her e-bike to brunch, sing and play guitar, watch the sunset, stop and pet every dog that walks by.
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