Breaking the Ice Episode #8: When the Queue Goes Wild

If you’ve worked in a contact center, you know the feeling. The customer service queue has gone crazy and there aren’t enough available reps to keep up. Regardless of your position, agent or manager, this is stressful. Having been through this a time or two, we have some advice for you. Check out our latest episode to learn more. Also, learn about the weird foods we’ve eaten.

Icebreaker: What is the most unusual thing you’ve ever eaten?

Customer Service Question: How do you deal with lots of customers waiting in queue?

We’d LOVE to hear your comments and answers to these questions in the comments below.