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Tag: breaking the ice

Breaking the Ice Episode #10: Listening to the Voice of the Customer

Posted on May 10, 2017 by Jeremy Watkin

And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This […]

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Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #8: When the Queue Goes Wild

Posted on April 26, 2017 by Jeremy Watkin

If you’ve worked in a contact center, you know the feeling. The customer service queue has gone crazy and there aren’t enough available reps to […]

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Breaking the Ice, Jenny, Jeremy

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