Breaking the Ice Episode #58: Mindful Eating & Exercise & Building Support Teams w/ Erica Mancuso

Episode #58 is loaded with good stuff as we break the ice with Erica Mancuso, Director of Client Care at Straightaway Health Careers. Join us as we talk about mindful eating and exercise and share tips for building support teams. Here are the questions for this week’s


Icebreaker Question: How do you incorporate mindfulness into exercise and eating?

Customer Service Question: What 3 things are essential when building customer support teams?

Leave us a comment below with your answers to these questions.

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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