Bad Customer Service Archives - Page 2 of 8

What Adjectives Describe Your Customer Service?

Posted on October 26, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on October 22, 2015. Click here to read the original. I’m gonna go ahead and warn […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Extraordinary Service We Don’t Deserve – Part 1

Posted on October 10, 2015 by Jeremy Watkin

This post originally appeared on the FCR blog on October 9, 2015. Click here to read the original. A couple weekends ago, the perfect storm […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Awesome Customer Service Requires The Complete Package

Posted on September 13, 2015 by Jeremy Watkin

This post originally appeared on the FCR blog on September 11, 2015. Click here to read the original. Can you guess what my first phone […]

Bad Customer Service, Customer Service, Jeremy

The Lost Art of Saying “I’m Sorry.”

Posted on September 9, 2015 by Jeremy Watkin

This post was originally published on the FCR blog on September 8, 2015. Click here to read the original. Do you know what a brake […]

Bad Customer Service, Customer Service, Jeremy

If You Want Me To Take Your Survey You’d Better Smile First

Posted on July 6, 2015 by Jeremy Watkin

The expression “going postal” exists for a reason. While it refers to some very tragic incidents from the past, it also points to a much […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

4 Customer Service Excerpts From My Travel Diary

Posted on June 22, 2015 by Jeremy Watkin

My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Burger, Fries And A Customer Service Surprise

Posted on June 18, 2015 by Jenny Dempsey

My sister ventures out to Los Angeles to pick me up from the airport on a Friday evening after I arrive back from a two week vacation in […]

Bad Customer Service, Customer Experience, Jenny

What’s Your Flavor Of Customer Service?

Posted on May 26, 2015 by Jeremy Watkin

Some time ago a friend shared this story with me about a Yelp battle between a customer and a restaurant owner. The conflict stemmed from the business refusing […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Don’t Dust Away Your Customers

Posted on May 21, 2015 by Jenny Dempsey

I go shopping at a local Home Goods store. I am next in line to check out with the cashier. There is a line of 6 people behind me. […]

Bad Customer Service, Customer Experience, Jenny

Hey Big Company, There Are No Excuses For Bad Customer Service!

Posted on April 16, 2015 by Jenny Dempsey

I spent nearly 2 hours on a conference call with my Phone.com customer and a nameless phone provider’s customer support department yesterday afternoon. The entire call […]

Bad Customer Service, Jenny

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